The last thing you and your clients need is hassle with claims.

The same goes for us.

We have a simple philosophy about claims handling; keep it quick, fair, and effortless.

To do that, we make sure that all the right questions are asked up front when the policy is taken out. Expert, experienced underwriters ensure that full and accurate disclosure is made. They also make sure that everyone - the adviser, the client, and the provider - understands clearly what cover is needed and what is being provided. The Tele-underwriting and Wet Signature processes ensure there are no shocks or disappointments when it comes to a claim.

And we can stick to our principles: to assess all claims in a consistent and fair manner, handled by expert claims assessors, and to pay valid claims quickly and efficiently.

In the interests of all planholders, potentially fraudulent claims will be thoroughly investigated and where proven, strongly denied. And, at all times, we comply with appropriate legislation, industry codes of best practice and a strict confidentiality policy.

To help advisers and their clients with claims we've produce a comprehensive guide to the process.

Find out more about claims:
 

Claims guide...